Mitarbeiter Digitales Banking & Online-Banking Support (m/w/d)
Core
Second Level Support for Online and Mobile Banking, handling complex customer issues and coordinating technical changes.
Role type
Second Level Support Specialist (Digital Banking)
Builds
Digital banking customer support processes and website content
Domain
Banking / Digital Banking
Deliverable
client delivery
Required skills
technical understanding of digital banking products, structured work approach, communication skills, process optimization
Preferred skills
banking clerk training, cross-functional transition
Responsibilities
handle complex customer support cases for Online and Mobile Banking, coordinate communication during system outages and technical changes, collaborate with the data center on technical inquiries, support process introductions and digital product optimizations, create and update website content