Servicetrainer (m/w/d) für unser Geschäftsgebiet
Core
Design and deliver service training and coaching to employees to support digital transformation and process optimization within a savings bank.
Role type
Service Trainer / Internal Coach
Builds
Service quality and employee capability in digital processes
Domain
Banking / Financial Services
Required skills
Service experience, Digital affinity, OSPlus_neo proficiency, Training/Coaching experience, Communication, Change management
Preferred skills
Experience in Personal Development, Empathy, Structured work approach
Technologies
OSPlus_neo
Responsibilities
Conduct individual service trainings and coaching, Support employees in implementing digital changes and new processes, Analyze service situations to identify development needs, Build and develop an internal service circle, Act as a driver for customer and service orientation, Collaborate with process owners and interfaces