Leiter Kundenservice (m/w/d)
Core
Leading and training a customer service team to optimize customer satisfaction and implement service strategy for consumer electronics.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations and experience management for consumer electronics
Domain
Retail / Consumer Electronics
Deliverable
dashboards & analysis
Required skills
Team leadership, Service strategy implementation, Customer satisfaction analysis, Social media management, NPS management, Campaign coordination
Preferred skills
Hospitality & Retail background, Consumer electronics product knowledge, Analytical skills
Responsibilities
Lead and train the customer service team, Organize and plan team operations, Analyze customer satisfaction and derive optimization measures, Implement national service strategy, Act as first point of contact for escalations, Manage feedback processes for NPS and social media, Coordinate customer-related campaigns
Seniority
Senior, hands-on IC