Kundenberater Kundenservice (m/w/d)
Core
Customer service advisor handling online pickup, product returns, exchanges, repairs, and checkout processes for electronics retailers.
Role type
Customer service advisor (retail)
Builds
Customer service interactions and administrative sales support
Domain
Consumer electronics retail
Deliverable
client delivery
Required skills
Customer orientation, problem-solving, administrative tasks, process adherence, communication
Preferred skills
Knowledge of consumer electronics trends, hospitality/retail training, teamwork, availability for evenings/weekends
Responsibilities
Advise customers on online pickup, returns, exchanges, and repairs; Process checkout and administrative sales tasks; Coordinate with internal/external partners on repair processes; Support customer events; Resolve customer complaints using standard guidelines