Business Analyst with Complaints/Estates
Core
Evaluates downstream impacts of transformation initiatives on the Complaints business in Customer Production and Support.
Role type
Senior Business Analyst (Transformation & Change Management)
Builds
Business requirements, process designs, SOPs, and change management plans for the Complaints business.
Domain
Customer Support / Complaints Management / Business Transformation
Deliverable
product features
Required skills
impact assessment, process design, SOP development, UAT coordination, change management, Agile delivery support
Preferred skills
training delivery, communications, BPIV execution
Technologies
Agile frameworks
Responsibilities
Define business requirements, support Agile delivery teams, drive business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.
