Technical Support Analyst (Tier 2)
Core
Provide remote and on-site technical support and administration for Microsoft Azure, Office 365, Windows Server/Desktop, and virtualization environments for hundreds of organizations.
Role type
Tier 2 Technical Support Analyst
Builds
Production support for cloud and on-premises IT infrastructure
Domain
IT Support / Cloud Administration
Deliverable
client delivery
Required skills
Microsoft Azure administration, Office 365 administration, Windows Server and Desktop OS support, MacOS and Linux support, networking services (DHCP, DNS), server backup management, virtualization (VMware vSphere, Hyper-V), VOIP solutions, basic scripting (PowerShell, Bash, Python), networking hardware (Meraki, Sonicwall, Cisco, Dell)
Preferred skills
Certifications in relevant technologies
Responsibilities
Provide remote technical support for various technical issues, provide on-site technical support as needed, manage server backup applications, administer Remote Desktop Services, track time and provide troubleshooting notes
Seniority
Mid-level, hands-on IC