Senior Analyst, Customer Analytics (12-month contract)

TorontoContract$87,780–$87,7802026-09-23 → 2026-10-15

On-site

Core

Senior Analyst driving strategic and operational decision-making through data analysis, metrics, and decision-support tools for a SaaS platform serving small home service businesses.

Role type

Senior IC customer analytics analyst

Builds

Decision-support tools, metrics, dashboards, and analytical insights for business stakeholders

Domain

SaaS / Home Services / Customer Analytics

Deliverable

dashboards & analysis

Required skills

SQL, Tableau, segmentation, cohort analysis, scenario analysis, impact evaluation, experimentation, business acumen, storytelling

Preferred skills

Python, SaaS/subscription business experience, AI-assisted workflows

Responsibilities

Partner with stakeholders to define analytical questions and carry analyses from exploration to recommendations; Perform hands-on exploratory analysis and deep dives to identify trends and drivers; Evaluate impact of key initiatives and business changes; Develop metrics, reporting, and dashboards; Communicate findings through clear narratives and actionable recommendations; Collaborate with peers across Analytics, BI, and Data Science teams.

Seniority

Senior, hands-on IC

About Jobber

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands