Mitarbeiter für Qualitätsmanagement / -kontrolle (m/w/d)
Core
Conducting and documenting quality controls, monitoring service/hygiene/safety standards, and analyzing guest feedback to optimize hotel operations.
Role type
Quality Management Specialist (Hospitality)
Builds
Quality assurance processes and service standards for hotel properties
Domain
Hospitality / Hotel Management
Required skills
Quality management, Hygiene standards, MS Office, Analytical thinking, Structured work, Teamwork, Reliability, Flexibility
Preferred skills
Hotel industry experience, Quality management experience, German (fluent), English (fluent)
Responsibilities
Conduct and document quality controls, Monitor service/hygiene/safety standards, Travel to hotels for quality management, Follow up on corrective measures and support audits, Analyze guest feedback and complaints, Optimize processes and collaborate with departments
Seniority
Mid-level, hands-on IC