System Engineer (m/f/d) Citrix
Core
Managing the Remote Access / Virtual Workplace service, steering external providers, and planning the technical roadmap for Citrix and cloud-based virtual desktop technologies.
Role type
System Engineer (Service Owner)
Builds
Remote access and virtual desktop solutions (Citrix, Azure Virtual Desktop, AWS WorkSpaces)
Domain
IT Services / Virtual Desktop Infrastructure / Cloud Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Citrix Virtual Apps & Desktops, Azure Virtual Desktop, AWS End User Computing Services, Remote access & VPN technologies, ITIL processes, SLA/KPI management, managing external service providers, capacity planning
Preferred skills
Experience with hybrid workplace architectures, managing offshore teams
Technologies
Citrix Virtual Apps & Desktops, Azure Virtual Desktop, AWS WorkSpaces, AWS AppStream
Responsibilities
Monitor and track SLA, KPI, and service performance; manage incidents, problems, and escalations; plan and develop the technical roadmap; evaluate and introduce future technologies; moderate service reviews with stakeholders; coordinate with security, network, and budget teams
Seniority
Mid-Senior, hands-on IC with management responsibilities
