Service- & Retourenmanagement (m/w/d)
Core
Handling defective shipping orders, complaints, and returns; processing credit/debit notes and reversing customer orders.
Role type
Logistics operations specialist (returns & claims)
Builds
Shipping documents, credit notes, and return logistics for a manufacturing company
Domain
Logistics / Manufacturing
Required skills
MS Office (Excel), commercial training, logistics knowledge, analytical thinking, structured work style
Preferred skills
First industry experience, quick learning ability, stress management
Responsibilities
Process defective shipping orders and complaints; Create delivery notes, return notes, credits, and debits; Reverse customer orders and return goods to the factory; Review open return orders, cost calculations, and transport damages; Create and edit Excel lists; Act as contact person for customers, drivers, warehouse, external carriers, and suppliers
