USMT - VIVnetworks.com SRO
Core
Administer and enhance Salesforce Service Cloud, Experience Cloud, and Knowledge to support global customer service operations and self-service experiences.
Role type
Senior Salesforce Administrator
Builds
Scalable Salesforce solutions, customer portals, and self-service experiences
Domain
Customer Service / CRM
Required skills
Salesforce Administration, Service Cloud, Experience Cloud, Salesforce Knowledge, Security Architecture, Salesforce Flow, Requirements Gathering, Data Governance
Preferred skills
Project Coordination, Stakeholder Management, Global Team Collaboration
Technologies
Salesforce, Service Cloud, Experience Cloud, Knowledge, Flows
Responsibilities
Configure and maintain Salesforce functionality including Flows, validation rules, approval processes, custom objects, fields, Lightning Page Layouts, reports, and dashboards. Manage users, permission sets, profiles, roles, and sharing settings using a security first, least privilege approach. Collaborate with stakeholders to gather, document, and refine business requirements. Support User Acceptance Testing (UAT), deployment planning, release management activities and post-release validation. Support data governance initiatives and help maintain high standards of data quality and integrity.
Seniority
Senior, hands-on IC