Cisco Unified Communications & Collaboration Specialist (all genders)
Core
Plan, implement, operate, and optimize modern Unified Communications and Collaboration (UC/UCC) solutions, ensuring stability, security, and service quality for voice, video, and messaging platforms.
Role type
Senior IC Cisco Unified Communications & Collaboration Specialist
Builds
UC/UCC platforms (Cisco Unified CM, Unity Connection, IM & Presence, Webex Calling, Webex Messaging, Webex Meetings) and integrated communication services
Domain
Telecommunications / Unified Communications / Collaboration
Required skills
Cisco Unified CM, Unity Connection, IM & Presence, Webex Calling, Webex Messaging, Webex Meetings, Voice over IP, SIP, Routing, Switching, QoS, Network fundamentals, Hybrid/Cloud collaboration, System integration, Virtualization, Certificate management, 802.1x, Encryption
Preferred skills
CCNP Collaboration, CCNA Collaboration, IT Security, Softclient management
Technologies
Cisco Unified CM, Unity Connection, IM & Presence, Webex Calling, Webex Messaging, Webex Meetings, SIP, QoS, 802.1x
Responsibilities
Plan, implement, administer, and develop Cisco UC/Collaboration solutions; Operate and support systems including Cisco Unified CM, Unity Connection, IM & Presence, Webex Calling, Webex Messaging, and Webex Meetings; Analyze faults, resolve errors, and optimize performance in 2nd- and 3rd-level support; Integrate Voice, Video, Messaging, and Collaboration solutions into existing IT and network landscapes; Support migrations, rollouts, and transformations in Cloud, Hybrid, and On-Premises environments; Consult users and stakeholders, create technical documentation, and collaborate with business units, manufacturers, and external service providers
Seniority
Senior, hands-on IC
