Customer Experience and Innovation Consulting - Senior Manager - Consumer Products
Core
Senior Manager leading Customer Experience and Innovation engagements for Consumer Products clients, designing AI-native propositions, service blueprints, and adoption strategies.
Role type
Senior Manager, Strategy & Innovation Consulting
Builds
Customer experience propositions, service designs, and AI-integrated workflows for consumer brands
Domain
Consumer Products, Retail, Hospitality, Automotive
Deliverable
product features
Required skills
Service design, Journey mapping, AI fluency, Storytelling, Change management, Commercial strategy, Stakeholder alignment, Team leadership
Preferred skills
FMCG/FMCH experience, DTC/E-commerce, Brand strategy, Copywriting, Qualitative/Quantitative research, Tobacco/Alcohol industry experience
Technologies
Claude, ChatGPT, Gemini, Copilot, Cursor
Responsibilities
Map customer journeys and distil insights into value propositions, Test riskiest assumptions and co-create prototypes, Lead cross-functional teams and manage client stakeholders, Design AI-native experiences and human-AI workflows, Run engagements from kick-off to pilot, Lead proposals and thought leadership
Seniority
Senior, hands-on IC with team leadership
