Senior Associate, Change Management & Customer Experience Transformation
Core
Lead change management and customer experience transformation workstreams for large-scale digital and AI-enabled operating model changes in the CPG industry.
Role type
Senior Associate, Change Management & Customer Experience Transformation
Builds
AI-enabled operating models, customer experience strategies, and organizational adoption plans for global enterprise clients.
Domain
Consulting / Customer Experience / Digital Transformation / CPG
Required skills
Change management strategy, stakeholder analysis, workshop facilitation, communications planning, adoption measurement, organizational readiness assessment, AI workflow integration, role-based journey design, value proposition development, capability-building planning
Preferred skills
Experience in Auto, CPG, or Retail industries
Technologies
AI-enabled workflows, automation tools, adoption dashboards
Responsibilities
Develop and execute change management strategies for digital and AI transformations; Conduct stakeholder assessments and organizational readiness evaluations; Create communications, training, and engagement plans; Design role-based experience journeys and future-state ways of working; Measure adoption outcomes using KPIs and dashboards; Facilitate workshops and synthesize insights for executive presentations; Mentor junior team members.
Seniority
Senior, hands-on IC
