Senior Support Analyst (Endur)
Core
Provide Level 2 functional and technical support for ETRM (Endur) platforms to ensure stable trading operations and timely P&L reporting.
Role type
Senior IC application support analyst
Builds
Stable trading operations and reliable end-of-day processing for financial institutions
Domain
Financial services / Energy & Commodity trading
Required skills
Application support, SQL, Log analysis, Incident management, Problem management, Change management, SLA management, High-availability operations, Endur platform support, ETRM workflows
Preferred skills
Commodity or energy trading workflows, OpenJVS/OpenComponents, Custom code review
Responsibilities
Investigate and resolve application incidents, Perform health checks and EOD monitoring, Analyze recurring problems and log permanent fix plans, Support UAT and regression tests, Maintain runbooks and diagnostic documentation, Act as subject-matter escalation point