Director, Service Delivery - Application Support & Maintenance - Sustain Engineering
Core
Lead Application and Infrastructure Management Services across the Nordics and Central Europe, overseeing a distributed portfolio of hundreds of service professionals and driving continuous service improvement.
Role type
Senior IC Director, Service Delivery (Application Support & Maintenance)
Builds
Production operations for enterprise Application, Infrastructure, Multi-cloud, and AI solutions
Domain
IT Services / Managed Services / Digital Transformation
Required skills
Enterprise Application & Infrastructure management, Multi-cloud architecture, AI solutions leadership, Managed Service Provider (MSP) experience, Distributed team leadership, IT Operations decision-making, Cost assessment & budgeting, Service innovation, Risk mitigation (cyber, compliance, data), Contract structuring, Vendor management, Major incident management, Roadmap creation, Stakeholder management at CxO level
Preferred skills
Financial Services or Retail industry experience, Fortune-level company deal experience, Agentic AI & AIOps implementation, Workflow automation, Agile & ITIL frameworks
Technologies
Publicis Sapient products, Agentic AI, AIOps, Multi-cloud platforms, Enterprise Application stacks
Responsibilities
Own customer satisfaction, SLA performance, and contractual outcomes; Provide consistent governance and drive operational efficiency; Create delivery-led growth opportunities; Partner with senior leaders to align IT strategy; Create and implement technology roadmaps, budgets, and improvement plans; Oversee internal support resources and lead major incidents; Identify and manage operational, compliance, and security risks; Manage project plans, budgets, and vendors; Act as a customer advocate; Define the vision and operating approach for the portfolio.
Seniority
Director, hands-on IC with CxO-level stakeholder management
