Services Technician
Core
Onsite Level 2 Desktop Technician delivering hands-on support for Windows endpoints and related peripherals in an enterprise environment.
Role type
Level 2 Desktop Support Technician
Builds
Maintains operational readiness of Windows 10/11 devices, O365/M365 apps, and enterprise hardware.
Domain
IT Infrastructure & Support
Required skills
Windows 10/11 diagnosis and remediation, ServiceNow queue management, hardware troubleshooting, Active Directory/Entra ID, networking basics, customer service
Preferred skills
M365/O365 endpoint administration, EDR/AV tools, PowerShell scripting, CompTIA A+/Network+ certifications
Technologies
ServiceNow, Intune, Active Directory, Entra ID, Cisco Video Conferencing, Windows 10/11, O365/M365, BitLocker, Defender for Endpoint, CrowdStrike
Responsibilities
Troubleshoot and resolve issues on Windows 10/11 devices; Manage assigned ServiceNow Incident, Request, and Interaction tickets end-to-end; Perform hardware triage and break/fix for laptops, docks, monitors, and printers; Execute laptop refresh cycles including imaging, data migration, and asset tagging; Address walk-up and scheduled deskside support needs.
Seniority
Mid-level (3–5 years experience)
