Client Success Manager (Cybersecurity Focused)
Core
Strategic owner of cybersecurity services relationships ensuring clients achieve measurable security outcomes from managed security, SOC, and advisory services.
Role type
Senior Client Success Manager (Cybersecurity)
Builds
Client trust, security maturity, and risk reduction through managed security and SOC operations.
Domain
Cybersecurity / Managed Security Services
Deliverable
client delivery
Required skills
Client relationship management, SOC operations knowledge, incident response understanding, executive communication, project management, risk governance, renewal management, escalation handling, service lifecycle management, value realization reporting
Preferred skills
Cybersecurity certifications (CompTIA Security+, CISSP, CISM), SIEM platform experience, security reporting tools proficiency, managed security service background (XDR, CVE management, Penetration Testing)
Responsibilities
Serve as single point of contact and escalation owner for assigned clients; Own end-to-end client lifecycle from onboarding to renewal; Translate SOC operations into executive-ready reporting; Partner with internal teams to define and track success metrics; Lead escalations calmly and decisively; Identify service gaps and contribute to Client Success playbooks.
Seniority
Senior, hands-on IC