Technical Support Analyst - SketchUp
Core
Tier 3 technical investigator and customer advocate for SketchUp 3D modeling software, bridging the gap between users and development teams to solve complex system issues.
Role type
Senior IC Technical Support Analyst (Tier 3)
Builds
Advanced troubleshooting solutions and feedback loops for SketchUp software used by architects, engineers, and creatives.
Domain
AECO (Architecture, Engineering, Construction, Operations) / 3D Modeling Software
Deliverable
client delivery
Required skills
Root cause analysis, software testing, structured bug tracking (Jira/Confluence), SDLC familiarity, complex technical concept translation, technical documentation authoring
Preferred skills
3D modeling software familiarity, architectural design workflows, DirectX 12/Metal graphics processing, multi-OS diagnostics (Windows/MacOS/iOS/Android/Server), lightweight programming/scripting
Responsibilities
Deliver specialized Tier 3 technical support for SketchUp software and entitlement systems; Investigate, replicate, and validate high-impact technical bugs; Partner with engineering teams to manage incident escalations; Mentor internal support teams and design technical training
Seniority
Senior, hands-on IC
