Mitarbeiter im Vertriebsinnendienst (m/w/d)
Core
Handling incoming customer inquiries and orders, managing order processing and delivery monitoring within a sales operations context.
Role type
Sales Operations Specialist (Order Processing)
Builds
Order confirmations and delivery schedules for industrial clients
Domain
Industrial trade / Technical distribution
Required skills
ERP system proficiency, CRM system usage, MS Office, order processing, customer communication, data entry, complaint handling, supply chain basics
Preferred skills
Infor M3 experience, Salesforce experience, English language skills, industrial company background
Technologies
Infor M3, Salesforce, MS Office
Responsibilities
Process incoming customer inquiries and orders, maintain order data in ERP systems, generate and send order confirmations, monitor delivery schedules and communicate delays, coordinate with sales, procurement, and logistics, handle customer complaints, update CRM and ERP data, support quote processing
Seniority
Mid-level, hands-on IC