Service Engineer (Specialist) (m/w/d)
Core
Resolve complex Voice/UCC service disruptions for standard and customer-specific products, coordinating end-to-end incident management and troubleshooting.
Role type
Specialist Service Engineer (Voice/UCC)
Builds
Voice and Unified Communications services
Domain
Telecommunications / IP Networks
Deliverable
client delivery
Required skills
SIP-Trunk operation, Voice Gateway configuration, UCC solution management, SIP trace analysis, Callflow analysis, Network troubleshooting (IP/Data, Ethernet, Routing, Switching, Mobile)
Preferred skills
Technical documentation, Side-by-Side coaching, Procedure development
Technologies
Wireshark, SIP, Ethernet, Routing, Switching, Mobile networks
Responsibilities
Diagnose and resolve escalated Voice/UCC incidents, coordinate cross-team incident resolution, create technical documentation and work instructions, conduct side-by-side coaching for knowledge sharing
Seniority
Mid-level, hands-on IC