Information Technology Analyst
Core
Monitor enterprise IT infrastructure dashboards, validate alerts, and provide L1 operational triage for global platforms.
Role type
L1 IT Operations Analyst (Infrastructure Monitoring)
Builds
End-to-end solutions for client-facing platforms and revenue-generating systems
Domain
IT Infrastructure Operations / Observability
Required skills
Linux administration, Windows Server administration, Kubernetes operations, Grafana, ELK Stack, ServiceNow, Incident Management (ITIL), Patching, Health Checks, Troubleshooting
Preferred skills
Experience with OpsRamp, SolarWinds, PagerDuty, Anomaly Detection, Multi-system alert correlation
Technologies
Grafana, ELK, ServiceNow, Kubernetes, Linux, Windows Server, OpsRamp, SolarWinds, PagerDuty
Responsibilities
Monitor enterprise dashboards for logs, metrics, and alerts; Validate alerts and classify incidents by severity; Provide L1 operational monitoring and triage for Kubernetes clusters; Perform Linux and Windows administration tasks including patching and troubleshooting; Open, update, and manage incidents in ServiceNow; Act as first responder for major incidents; Maintain shift logs, handover notes, and SOPs
Seniority
Mid-level, hands-on IC
