Senior Technical Support Engineer
Core
Provide product-focused technical resolution for complex issues in AI security, data discovery, classification, and DLP workflows within enterprise architectures.
Role type
Senior Technical Support Engineer (SaaS/Cybersecurity)
Builds
Custom diagnostic utilities, automation scripts, and reusable runbooks to scale support and improve product feedback.
Domain
Cybersecurity, Data Security, DLP, AI Security, Enterprise Cloud
Required skills
Python/Bash/PowerShell scripting, OS-level support (Windows/macOS), DLP domain knowledge, log analysis and forensics, SQL, API troubleshooting, ticketing systems (Zendesk/Jira/Salesforce), root cause analysis, AI agent tool familiarity
Preferred skills
Cloud platforms (AWS/Azure/GCP), IAM/SSO/SAML/OAuth troubleshooting, vulnerability management, mentoring junior engineers
Technologies
Python, Bash, PowerShell, Windows, macOS, CrowdStrike, Microsoft Defender, SentinelOne, Intune, Jamf, SCCM, Zendesk, ServiceNow, Jira, Salesforce, Confluence, Slack, Teams, SQL, AWS, Azure, GCP
Responsibilities
Master complex technical challenges in AI security and DLP; drive complete technical ownership of support tickets; engineer automation and internal tools; drive product impact and cross-functional synergy; elevate documentation and knowledge standards; pioneer AI-driven support; champion customer success; mentor and elevate the team
Seniority
Senior, hands-on IC
