Senior Associate Consultant
Core
Leading transformative technology strategies through E-E Monitoring and Command Center operations to ensure service stability and incident resolution.
Role type
Senior Associate Consultant (IT Operations & Monitoring)
Builds
Production monitoring infrastructure, incident response workflows, and operational dashboards
Domain
IT Operations, Incident Management, Cloud Services
Required skills
Incident Management, Major Incident Management, Alert Triage, Escalation Management, SLA Reporting, ITIL Processes, Dashboard Monitoring, Service Restoration, Event Correlation, Operational Documentation
Preferred skills
Site Reliability Engineering (SRE), AIOps, Workflow Automation, Power BI Reporting
Technologies
ELK, SolarWinds, Nagios, Dynatrace, SCOM, PagerDuty, ServiceNow, BMC Remedy, Opsgenie, Splunk, Grafana, Elasticsearch, Kibana, Ansible, Python, PowerShell, SQL, AWS, Azure, OCI, Microsoft Teams, Power Automate
Responsibilities
Monitor infrastructure, applications, databases, networks, and cloud services using enterprise monitoring tools; Identify alerts, validate incidents, perform initial troubleshooting, and raise tickets; Manage incident lifecycles, support major incident bridges, and communicate service impacts; Perform event correlation, alert analysis, impact assessment, and outage tracking; Maintain operational documentation, runbooks, and escalation matrices; Participate in shifts, handle priority incidents, and support business continuity exercises.
Seniority
Senior, hands-on IC
