Prozessmanager:in KommunalRegie (w/m/d)
Core
Managing process adjustments and implementations for the KommunalRegie municipal administration system, optimizing workflows, and supporting users.
Role type
Process Manager (Municipal Administration Systems)
Builds
Optimized administrative processes and user support for the KommunalRegie system
Domain
Public Administration / Municipal IT
Required skills
Process modeling (BPMN), Project management, Digitalization of administrative processes, System configuration, Workshop facilitation, Mentoring
Preferred skills
Knowledge of KommunalRegie application
Technologies
KommunalRegie, BPMN
Responsibilities
Steer process adjustments and implementations from needs analysis to live operation; Evaluate existing processes and identify optimization potentials; Identify process synergies within the application; Document processes; Support new hires; Handle user support and ticket inquiries
Seniority
Mid-level, hands-on IC