Guest Service Agents
Core
Front office staff delivering exceptional guest experiences, handling bookings, payments, and enquiries from check-in to check-out.
Role type
Front Office Agent
Builds
Welcoming guest experiences and operational front-desk services
Domain
Hospitality / Hotel Industry
Deliverable
product features
Required skills
Customer service, Booking management, Payment processing, Problem-solving, Communication, Multitasking under pressure
Responsibilities
Greet and assist guests from check-in to check-out, Handle guest enquiries and resolve issues, Process bookings and payments, Maintain a safe and positive environment
Seniority
Entry-level / Casual