Senior Workload Automation Support Engineer – Batch Enterprise – Financial Services
Core
Senior technical contributor supporting and optimizing large-scale enterprise batch processing environments in financial services using HCL Workload Automation.
Role type
Senior Workload Automation Support Engineer
Builds
Reliable execution of business-critical workloads within SLA commitments
Domain
Financial Services / Enterprise Batch Processing
Required skills
HCL Workload Automation (HWA), IBM TWS, Maestro, Control-M, AutoSys, Dollar Universe, CA7, Unix shell/bash scripting, Linux (RHEL), Unix (AIX), Windows Server, SQL (DB2, Oracle, SQL Server), ITIL Incident/Problem/Change Management, ServiceNow, BMC Helix ITSM, Runbook authoring, Root cause analysis, Job stream design, Resource pool management, Self-healing process design, Batch tuning, Cross-functional incident coordination
Preferred skills
HCL Workload Automation Dynamic Workload Console (DWC), Master/Domain manager administration, Automated recovery workflows, Enterprise monitoring solutions, Major incident leadership, Python, Perl, Apache Airflow, Kafka, REST API, Docker, Kubernetes, Azure Data Factory, Databricks, ELK, Splunk, Datadog, Containerized agents, Cloud-native batch refactoring
Responsibilities
Monitor and support enterprise batch processing environments (HCL Workload Automation), Diagnose and resolve complex batch job failures, application abends, scheduling issues, dependency failures, and file-transfer incidents, Perform root cause analysis of recurring production issues and implement long-term corrective actions, Design, maintain, and optimize job streams, calendars, dependencies, resource pools, and workload schedules to meet SLA commitments, Develop and enhance automation capabilities, including self-healing processes, automated recovery actions, and operational tooling, Coordinate production incidents with application, database, infrastructure, and support teams during business-critical events, Mentor L1 and L2 support analysts through incident reviews, technical guidance, runbook improvements, and operational best practices
Seniority
Senior, hands-on IC