Customer Support Manager
Core
Lead roster management, backfilling, and shift allocation for a 24/7 aged care facility to ensure operational stability for residents and staff.
Role type
Senior IC operations specialist (rostering & staffing)
Builds
Staffing schedules and shift coverage for a residential aged care home
Domain
Healthcare + Aged Care
Required skills
Staff rostering experience, workforce optimization, timekeeping system management, shift allocation, stakeholder communication, process improvement
Preferred skills
Experience with Roster Bid Manager tools, NDIS clearance, fast-paced environment adaptability
Responsibilities
Manage daily master rosters and backfill shifts, partner with corporate workforce optimization for data accuracy, lead staff interactions on shift allocations and changes, train staff on timekeeping systems, ensure 24/7 operational staffing coverage, contribute to continuous improvement projects
Seniority
Senior, hands-on IC