Technical Support (m/w/d)
Core
First point of contact for technical inquiries, supporting customers and colleagues in finding solutions for complex application cases.
Role type
Technical Support Engineer (Electronics/Mechatronics)
Builds
Technical solutions and documentation for products and processes
Domain
Electronics / Mechatronics / Technical Support
Deliverable
physical/clinical work
Required skills
Electronics knowledge, Mechatronics training, Technical analysis, Functional testing, Practical testing, Troubleshooting, Technical documentation, Cross-functional collaboration
Preferred skills
AI/AI tool usage, Project implementation support
Technologies
Test devices, Validation tools
Responsibilities
Support national and international customers and sales partners with technical questions; Analyze technical problems and develop solution approaches; Coordinate complaint handling with specialized departments; Investigate error causes and conduct functional and practical tests; Support commissioning of test devices and optimize existing products and processes; Create, update, and maintain technical documentation, instructions, and product information; Collaborate with Sales, Development, Product Management, and Service teams.
Seniority
Junior to Mid-level, hands-on IC