Care Management Support Coordinator II
Core
Administrative care management support involving outreach, call center operations, scheduling, and member record documentation.
Role type
Administrative Care Management Support Coordinator
Builds
Member care plans, service schedules, and resource connections for health plan members and providers
Domain
Healthcare administration / Insurance
Deliverable
dashboards & analysis
Required skills
Call center experience, customer service, communication, organization, computer proficiency, regulatory compliance knowledge
Preferred skills
Healthcare experience, knowledge of health plan activities and resources, understanding of Social Determinants of Health (SDOH)
Responsibilities
Perform outreach to members via phone regarding care plans and resources; answer inbound calls and schedule services; document and maintain non-clinical member records; serve as front-line support for member and provider inquiries; support member onboarding with correspondence and educational materials; refer members to community resources to address SDOH needs
Seniority
Entry-level, individual contributor
