Care Coordinator
Core
Supports care management activities by performing member outreach (telephonically or via home visits) to ensure services are delivered by healthcare providers and partners, achieving continuity of care and member satisfaction.
Role type
Care Coordinator (Healthcare Operations)
Builds
Member care plans and service delivery coordination
Domain
Healthcare / Insurance
Deliverable
physical/clinical work
Required skills
Member outreach, care plan coordination, provider communication, regulatory compliance, benefit education, referral management
Preferred skills
Familiarity with Delaware market, local healthcare providers, community resources
Responsibilities
Perform member outreach via phone or home visits to discuss care plans and resources; Coordinate care activities based on care plans with providers and caregivers; Support member and provider inquiries regarding care plans; Communicate with care managers to ensure continuity of care; Support service assessments and screenings; Document and maintain member records in accordance with state regulations; Identify needs and refer to Care Managers or community organizations; Provide education on benefits and available resources.
Seniority
Entry-level (1-2 years experience)