Leitung (m/w/d) Customer Service
Core
Leading the customer service team for a European food logistics company, managing customer relationships, handling complaints, and driving process improvements.
Role type
Customer Service Team Lead
Builds
Customer service operations and logistics processes for a food logistics provider
Domain
Logistics / Food Supply Chain
Required skills
Team leadership, customer relationship management, complaint handling, data analysis, MS Office, Transport Management Systems
Preferred skills
French, English, German
Responsibilities
Leading the customer service team, developing and implementing process improvements, monitoring and supporting customers including visits, processing customer complaints, creating customer-specific statistics