Care Coordinator II
Core
Supports care management activities by coordinating services for individuals with behavioral and physical health needs, ensuring continuity of care and member satisfaction.
Role type
Care Coordinator II
Builds
Member care plans and service delivery coordination
Domain
Healthcare / Behavioral Health
Deliverable
client delivery
Required skills
Member outreach, care plan coordination, provider communication, resource identification, documentation, regulatory compliance
Preferred skills
Service assessments, benefits education
Responsibilities
Perform member outreach via phone or home visits to discuss care plans and resources; coordinate care activities with healthcare providers and partners; serve as support for member and provider inquiries; communicate with care managers to ensure continuity of care; document member records and care needs; identify needs and make referrals to Care Managers or Disease Managers; provide education on benefits and available resources.
Seniority
Entry-level, hands-on IC