Care Coordinator II
Core
Supports care management activities by performing member outreach via phone or home visits to ensure services are delivered by healthcare providers and partners, achieving continuity of care and member satisfaction.
Role type
Care Coordinator
Builds
Member care plans and service delivery coordination
Domain
Healthcare / Social Services
Deliverable
client delivery
Required skills
Member outreach, care plan coordination, provider communication, resource identification, benefit education, regulatory compliance, documentation
Preferred skills
Experience with developmentally or intellectually disabled clients, behavioral health clients
Technologies
None stated
Responsibilities
Perform member outreach telephonically or through home visits, coordinate care activities based on care plans, serve as support for member and provider inquiries, communicate with care managers and practitioners to facilitate services, support performing service assessments/screenings, document and maintain member records, identify needs and make referrals to Care Managers or community organizations, provide education on benefits and resources
Seniority
Entry-level to Junior