Care Coordinator II
Core
Field-based care coordination for members with behavioral health and developmental disabilities needs, ensuring service delivery and continuity of care.
Role type
Field-based Care Coordinator
Builds
Member care plans and service coordination for behavioral health and developmental disabilities populations
Domain
Healthcare / Behavioral Health / Developmental Disabilities
Deliverable
client delivery
Required skills
Member outreach (phone/home visits), care plan coordination, provider communication, benefit/resource education, regulatory compliance, referral management
Preferred skills
Experience with Behavioral Health and Developmental Disabilities (BH/DD) populations
Responsibilities
Perform member outreach via phone or home visits to discuss care plans and resources; Coordinate care activities with healthcare providers, community partners, and caregivers; Support member and provider inquiries regarding care plans; Communicate with care managers and practitioners to ensure continuity of care; Assist with service assessments and screenings; Maintain member records in accordance with state and regulatory requirements; Identify needs and refer to Care Managers, community organizations, or Disease Managers.
Seniority
Entry-level to Junior, hands-on IC