Expert Team, Solutions
Core
Solutions Specialist responsible for determining best-fit solutions for customers when out-of-the-box features are unavailable, creating custom approaches, configurations, and workarounds.
Role type
Senior Solutions Specialist (Product Expert)
Builds
Custom configurations, portable content (articles, videos, example builds), and remediation case studies for the Filevine platform.
Domain
Legal technology / Case management systems
Deliverable
product features
Required skills
Digital transformation experience, SQL/API proficiency, Low-code/Declarative development, comprehensive product knowledge, creative problem solving, assertive communication, change management
Preferred skills
Experience with ERP/CRM systems, ability to lead critical conversations, independent management of competing priorities
Technologies
Excel, SQL, API, Low-code platforms
Responsibilities
Lead issue remediation and resolve root causes using native capabilities or custom configurations; create and share best practice content; supply case studies to Sales Engineering and Marketing; maintain deep product knowledge across the Filevine family.
Seniority
Senior, hands-on IC
