Customer Relations Specialist
Core
Manage new and existing customers and their loved ones via inbound and outbound contact to guide them on their journey post-acquisition of funding and match them to Customer Admission Specialists.
Role type
Customer Relations Specialist (Contact Centre)
Builds
Customer journeys into aged care services
Domain
Aged care / Community services
Deliverable
client delivery
Required skills
Customer retention, customer relations, communication, problem solving, empathy, resilience
Responsibilities
Handle inbound and outbound customer contacts, qualify enquiries, match prospective customers to admission specialists, provide exceptional customer service, act as a subject matter expert for customers post-funding acquisition