Enterprise Operations Architect (gn)
Core
Design and implement scalable, cost-effective Managed Operations Services from technical presales through successful operational handover.
Role type
Senior Service Operations Architect
Builds
Scalable service architectures, operational frameworks, and automation concepts for enterprise clients.
Domain
IT Operations, Cloud Operations, Site Reliability Engineering, Managed Services
Required skills
IT Operations, Cloud Operations, Site Reliability Engineering, IT Service Management, Observability, Automation, Infrastructure as Code, Service Architecture, Technical Presales
Preferred skills
Managed Services Transition, Service Level Management, Modern Workplace
Technologies
ServiceHub, OperationsHub, ITIL, SLAs, SLIs, SLOs
Responsibilities
Develop modern Managed Services and scalable operational architectures; Translate complex customer requirements into standardized service concepts; Implement, transition, and operationalize agreed Managed Services; Design and implement monitoring, observability, and automation integrations; Evolve the CRE Managed Operations Framework and technical standards; Identify optimization opportunities for service quality and efficiency.
Seniority
Senior, hands-on IC
