Power Platform Support Engineer (gn)
Core
L2/L3 support engineer for Microsoft Power Platform and cloud services, analyzing complex incidents and developing sustainable solutions for enterprise customers.
Role type
Senior IC support engineer (Power Platform)
Builds
Production support solutions and knowledge base for Microsoft Power Platform and 365 services
Domain
Enterprise IT support, Microsoft Cloud
Required skills
Power Apps, Power Automate, Power Platform Administration, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services, ITIL incident/problem/change management, technical troubleshooting, customer communication
Preferred skills
None stated
Technologies
Microsoft Power Platform, Microsoft 365, Azure
Responsibilities
Analyze and resolve complex technical incidents at L2/L3 level, support customers with error analysis and operations of Power Platform solutions, coordinate technical escalations with Microsoft and vendors, document work ITIL-compliant, identify recurring issues and propose service improvements
Seniority
Mid-level, hands-on IC
