Power Platform Support Engineer (gn)
Core
2nd and 3rd-level support engineer for Microsoft Power Platform and related cloud services, analyzing complex incidents and developing sustainable solutions for enterprise customers.
Role type
Senior IC support engineer (Power Platform)
Builds
Production support solutions and knowledge base articles for Microsoft Power Platform and Microsoft 365
Domain
Enterprise IT Support / Microsoft Cloud
Deliverable
client delivery
Required skills
Power Apps, Power Automate, Power Platform Administration, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services, ITIL Incident/Problem/Change Management, technical troubleshooting, escalation coordination
Preferred skills
None stated
Technologies
Microsoft Power Platform, Microsoft 365, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services
Responsibilities
Analyze and resolve complex 2nd and 3rd-level technical incidents for business customers, support customers with error analysis and operations of Power Platform and Microsoft 365 solutions, coordinate technical escalations with Microsoft and other vendors, document work ITIL-compliant and contribute to the knowledge base, identify recurring issues and propose service improvements
Seniority
Mid-level, hands-on IC