Telefonischer Kundenberater (w/m/d) - Quereinstieg möglich!
Core
First point of contact for customers, handling inquiries, escalating complex issues, and documenting processes to ensure customer satisfaction.
Role type
Customer service representative (telephony and email)
Builds
Customer support services for a digital infrastructure provider
Domain
Telecommunications / Internet services
Deliverable
client delivery
Required skills
Customer service experience, technical knowledge of internet/WLAN/routers, multilingual communication (German/English), documentation skills, ticket management
Preferred skills
Cross-functional career transition (Quereinstieg), shift work flexibility, home office setup
Technologies
Internet, WLAN, Routers
Responsibilities
Answering customer calls and emails, escalating complex technical issues, documenting customer interactions and processes, managing system-generated tickets
Seniority
Entry-level to Junior, open to career changers