Portuguese Teammate
Core
Providing customer support for clients via phone, email, or chat in Portuguese and English.
Role type
Customer service representative (Portuguese)
Builds
Customer support interactions for technology clients in social media, e-commerce, gaming, and other sectors.
Domain
Customer experience / BPO
Deliverable
client delivery
Required skills
Portuguese fluency, English fluency, customer service experience, CRM software familiarity, ticketing systems familiarity, problem-solving, time management
Responsibilities
Respond to customer inquiries via phone, email, or chat; Resolve product or service issues; Document interactions in customer management systems; Collaborate with internal teams to find solutions; Follow up on open cases and update knowledge bases; Participate in team meetings
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