Customer Service Representative
Core
Front-line support for gym operations, member inquiries, and sales of memberships and fitness products.
Role type
Customer Service Representative (Gym Operations & Sales)
Builds
Member experience, sales revenue, and facility operations
Domain
Fitness & Health
Deliverable
product features | client delivery
Required skills
Customer service, sales, retail experience, KPI achievement, beverage preparation, inventory management, administrative tasks, event support
Preferred skills
Passion for health & fitness, driver license, first aid & CPR certification, food safety certificate
Technologies
POS systems, inventory software, data entry tools
Responsibilities
Address customer inquiries and complaints, drive sales of memberships and supplements, prepare and serve beverages, maintain facility cleanliness, support administrative tasks and inventory records, assist in events and class offerings
Seniority
Entry-level, hands-on IC
