Customer Contact Officer
Core
Handle inbound and outbound calls to provide accurate information and resolve issues for government clients.
Role type
Customer Contact Officer
Builds
Public service information and support
Domain
Government services
Deliverable
client delivery
Required skills
Verbal communication, written communication, attention to detail, multitasking, calm under pressure
Responsibilities
Responding to inbound calls, conducting outbound follow-up calls, navigating knowledge articles, maintaining accurate interaction records
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