Incident Manager (m/w/d)
Core
Design, implement, and continuously improve incident management processes for the "Digital Credentials" platform, serving as the central point of contact for incident communication and coordination.
Role type
Incident Manager
Builds
Incident management processes and reporting dashboards
Domain
IT Service Management / Cybersecurity
Deliverable
dashboards & analysis
Required skills
Incident management, IT Service Management (ITIL), Root Cause Analysis (RCA), Security incident management, KPI monitoring, SLA management, Agile/DevOps/SRE experience
Preferred skills
ITIL Foundation certification
Technologies
None explicitly stated
Responsibilities
Design and implement incident management processes, coordinate incident communication and escalation, document incidents and perform root cause analyses, integrate security incident management, create incident reports and maintain dashboards
Seniority
Mid-level, hands-on IC
