VIP Excellence Manager
Core
Maximize performance, retention, and development of a high-value VIP customer portfolio in an international iGaming environment by combining customer activity analysis, operational oversight, and data-driven decision-making.
Role type
Senior IC VIP Excellence Manager (iGaming)
Builds
VIP customer experience, engagement strategies, and operational workflows for high-value players
Domain
iGaming (online casino, sports betting)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
VIP operations expertise, high-value customer behavior analysis, player retention mechanics, fraud pattern recognition, AI tool application, analytical judgment, operational oversight, cross-regional coordination, product improvement identification
Preferred skills
OSINT research, rapid response to ambiguous situations, autonomy in dynamic environments
Technologies
AI-powered monitoring tools, analytics dashboards
Responsibilities
Analyze daily gaming activity of top VIP clients to identify trends and behavioral changes; Track high-value players and maintain communication with regional teams; Monitor activation and reactivation of top VIP players to improve engagement; Develop initiatives to grow VIP activity and integrate high-value players; Prepare recurring analytics and reports on VIP client performance; Identify anomalies and potential risks including fraudulent behavior; Apply AI tools to automate monitoring and improve operational efficiency; Monitor VIP product quality and identify customer experience issues; Collaborate with Product, Analytics, and Operations teams on VIP initiatives; Provide rapid operational support and temporary regional coverage.
Seniority
Senior, hands-on IC