Billing Operations Analyst 1
Core
Support Twilio's global billing operations by managing customer queries, maintaining billing systems, and assisting with month-end close processes.
Role type
Billing Operations Analyst
Builds
Customer billing reports, financial controls, and revenue data analysis
Domain
SaaS / Cloud Communications / Billing & Revenue Operations
Deliverable
dashboards & analysis
Required skills
Billing/Revenue/Order-to-Cash expertise, Advanced Excel (large datasets, pivots, VLOOKUPs), Financial reporting, Customer issue investigation, Process improvement, Stakeholder communication
Preferred skills
Oracle, Zuora, Salesforce experience
Responsibilities
Respond to external customer billing queries and onboard customers to internal billing/ERP systems; Manage recurring billing, customer credits, and month-end close activities; Analyze revenue balance sheet accounts and generate ad-hoc financial reports; Investigate customer billing issues and provide analysis to Sales; Collaborate with teams to resolve root causes of billing problems; Participate in audits and financial control implementations.
Seniority
Junior to Mid-level (1-3 years experience)