Sachbearbeiter Innendienst Frontoffice (m/w/d)
Core
Telephone-based customer service for patients, relatives, healthcare providers, and distributors, coordinating delivery schedules and handling device defect inquiries.
Role type
Front-office administrative specialist (customer service)
Builds
Patient care coordination and device support services for medical gas therapy
Domain
Healthcare / Medical Gas Therapy
Deliverable
client delivery
Required skills
telephone communication, customer service, complaint handling, MS Office, digital tools
Preferred skills
healthcare industry experience, insurance company experience, cross-selling and upselling
Responsibilities
Advise patients and relatives by phone, coordinate delivery and pickup schedules, handle service orders and device defect inquiries, manage complaints and preventive measures, support cross- and upselling, coordinate with insurance companies, doctors, patients, and distributors