Customer Service Coordinator - Eastern Creek
Core
Provide responsive customer service and operational support for deliveries, coordinating solutions with logistics and dispatch teams to ensure smooth day-to-day operations.
Role type
Customer Service Coordinator (Logistics/Distribution)
Builds
Customer service interactions, delivery updates, and operational coordination for a beverage distribution network.
Domain
Logistics, Warehousing, Distribution
Deliverable
client delivery
Required skills
Customer service, logistics coordination, problem-solving, system navigation, record keeping, safety compliance
Preferred skills
Experience in logistics/warehousing/distribution, Microsoft Dynamics, Excel, Teams
Technologies
Microsoft Dynamics, Excel, Teams
Responsibilities
Respond to customer enquiries via phone, email, and live chat; Resolve delivery and service issues with logistics teams; Provide real-time delivery updates and manage exceptions; Support walk-in customers with collections and equipment returns; Maintain accurate records of interactions and operational data; Assist with stock verification and cooler handling.
Seniority
Individual Contributor, entry to mid-level