Delivery Operations Manager - Token Factory
Core
Build and maintain the operational system connecting sales, delivery, and customer success to ensure smooth customer interactions from first deal to production for AI inference services.
Role type
Senior Delivery Operations Manager
Builds
Operational processes, documentation, and tooling for AI inference delivery (PoC to production transitions, customer migrations, contract management).
Domain
Cloud Infrastructure / AI / SaaS
Deliverable
production ML models
Required skills
Cloud operations, SaaS operations, cross-functional coordination, process improvement, risk management, technical communication, Salesforce/Jira/Backoffice integrations, incident triage, contract lifecycle management.
Preferred skills
AI/ML domain knowledge, automation initiatives, stakeholder management.
Technologies
Salesforce, Jira, Backoffice systems.
Responsibilities
Own day-to-day operational processes for active PoCs and production customers; ensure seamless transitions from PoC to production; build and maintain documentation for operational scenarios; triage incidents with Support; support transitions to new legal entities and SKU changes; maintain a single source of truth on customer health and contract status; drive automation initiatives for operational workflows.
Seniority
Senior, hands-on IC
